Technicien Vip H/F Highfi

Pour un de notre client dans le secteur de l'énergie, nous recherchons un Technicien VIP / Support bilingue en anglais. (mission de longue durée)

Description :

We are looking for a Workplace Support Technician, somebody enthusiastic and passionate about IT technologies, with a strong interest in the field of workplace and Helpdesk related activities.
The ideal candidate will be eager to learn and consistently punctual.

He or she will contribute actively to the support of the day-to-day delivery and workplace projects.
The priority will be given to proximity tasks, but the candidate may also need to participate in answering calls and handling emails.
The main activities are:
- Provide 1st & 2nd line support by telephone, mail or in person
- Active filtering, handling, coordination and follow-up of IT service requests
- Provide user assistance in a broad sense including tablets, Smartphone's, ... via all our communication means like phone, mail, IT
corner, Yammer, etc.
- Identify, track, and resolve hardware and software incidents that affect the end-users
- Ensure Workstation Assets Management
- Master, set up, and configure workstations.
- Prepare accurate and timely support documentation where required
- Actively contribute to Workplace related projects.
- Coordinate technical assistance to resolve operational issues provided by internal and external service providers
- Liaise with external suppliers to ensure delivery to agreed standards and timescales
- Advise on workplace & mobile architecture in a broad sense (conceptual)
- Be a driver in innovation & improvement projects