Project Management Officer - M - F H/F CMA CGM

YOUR ROLE

In the role of PMO within the Customer Care Transformation team, you will support the delivery of strategic initiatives that enhance customer experience, operational efficiency, and digital enablement. The PMO ensures structured governance, agile execution, and cross-functional alignment across transformation projects, with a strong emphasis on coordination with Senior Management, Product Owners, Process Owners, and other key stakeholders.

Your role is instrumental in executing the company's vision of streamlined processes and digital transformation.

WHAT ARE YOU GOING TO DO?

- Act as a central coordination point between Product Owners, Process Owners, and transformation leads.
- Drive planning and execution of the transformation project portfolio, ensuring alignment with strategic objectives.
- Maintain and update the transformation roadmap, key milestones, and interdependencies within the project portfolio.
- Ensure alignment on priorities, deliverables, and timelines across business units and IT functions.
- Prepare weekly status updates and dashboards for leadership (e.g., Gate/SP2 decks, KPI tracking).
- Facilitate steering committees and governance forums to support timely decision-making and methodological consistency.
- Facilitate workshops to align expectations and approaches across stakeholder groups.
- Monitor budget usage and resource allocation across all initiatives in the project portfolio.
- Support cost-benefit analysis and ROI tracking for pilots, MVPs, and ongoing projects.
- Identify blockers and risks across the transformation project portfolio and propose mitigation strategies.
- Support change management initiatives, including communication and training programs.
- Ensure adherence to transformation standards and quality benchmarks.
- Document processes, key decisions, and lessons learned throughout the transformation journey.

WHO ARE WE LOOKING FOR?

- Strong project management and coordination capabilities.
- Excellent PowerPoint, presentation, reporting and synthesis skills.
- Experience with digital tools and AI-driven platforms (e.g., Salesforce, Agassi).
- Collaborative mindset and stakeholder management.
- Analytical thinking, data orientation and problem-solving orientation.
- Master's degree in Business, Management, or related field.
- Experience in customer care, transformation, or service operations.
- Familiarity with AI, automation, and customer experience platforms.
- Fluent in English and French.

Come along on CMA CGM's adventure !