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Winamax emploi
Winamax recrutement

Customer Support Officer - German Market M - W - D H/F Winamax

  • Paris - 75
  • CDD
  • 12 mois
  • Bac +2
  • Bac +3, Bac +4
  • Bac +5
  • Média • Internet • Communication
  • Exp. 1 à 7 ans
  • Exp. + 7 ans
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Les missions du poste

You will be part of the Winamax Customer Support team. You will be a reliable point of contact for our German customers, answering questions and messages from our German players and prospects : instructions, advice, promotions, complaints, etc. Providing the highest level of customer service, you will therefore ensure the satisfaction and loyalty of our German customers, therefore playing a significant role in improving our offer and developing the Winamax brand in the German market.

JOB DETAILS

- 35-hour-week full-time and on-site position (no remote work), permanent contract at our offices in the heart of Paris, France
- Rotating Individual schedule for a 12-week period with morning, afternoon and night shifts inclusing weekends to guarantee 24/7 sports betting service to our customers
- Motivating work environment, job contents and salary for a young graduate

OUR RECRUITMENT PROCESS

- HR video call in French or English (~ 30 min)
- Written test and in-person interviews at the Winamax offices in Paris
- Welcome to Winamax!

German is your native language and you have completed most of your studies in Germany.
Passionate about sports, you have a good command of the colloquial language and terminology of the sector and are intuitively able to understand and answer a customer's questions and problems. You have excellent editorial and communication skills.

You are proficient in the most important Office programs and can write quickly on a PC.
Your main assets to succeed in this position are your keen sense for customer needs, your team spirit and your motivation to make a difference.

Ideally, you already (even a bit) speak French, the working language @Winamax, have a fluent level in English and the idea of working in Paris appeals to you.
Your personal situation allows you to be permanently positioned within our Customer Support team organized on a rotating schedule; night and weekend shifts included.

  • Un esprit startup, et des équipes jeunes et dynamiques
  • Cadre de travail unique et convivial, en plein cœur de Paris
  • Salle de sport, salle de jeux vidéo, terrain de pétanque, barbecue
  • Cours de fitness, boxe avec un coach, cours de yoga, club de running
  • Un salaire compétitif
  • Un intéressement et une participation attractifs
  • Une excellente mutuelle
  • 6 semaines de congés
  • Restaurant d’entreprise
  • Du fun : soirées organisées régulièrement par notre CSE

We work hard and we play hard too ! Joining Winamax means getting involved in a human experience with :

- Extensive support in finding accommodation in Paris
- A challenging job in an international environment
- A unique working atmosphere with numerous perks in the heart of Paris (free drinks and snacks, access to a company restaurant,...)
- A profit-sharing bonus and incentive
- Excellent health insurance
- Six weeks paid leave
- And lots of FUN ! Regular after-work events (poker, gaming, barbecue, ....) and leisure activities (gym, soccer team,...)

Les étapes de recrutement

Les étapes de recrutement peuvent varier selon l'offre à laquelle vous postulez.

  • Entretien RH

  • Test

  • Entretien avec le manager

  • Entretien final

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Publiée le 20/10/2025 - Réf : 3055627/25951541 CSDE

Customer Support Officer - German Market M - W - D H/F

Winamax
  • Paris - 75
  • CDD
Publiée le 20/10/2025 - Réf : 3055627/25951541 CSDE

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