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    Customer Support Officer - German Market M - W - D H/F Winamax
- Paris - 75
- CDD
- 12 mois
- Bac +2
- Bac +3, Bac +4
- Bac +5
- Média • Internet • Communication
- Exp. 1 à 7 ans
- Exp. + 7 ans
        
            
            Les missions du poste
        
    
    You will be part of the Winamax Customer Support team. You will be a reliable point of contact for our German customers, answering questions and messages from our German players and prospects : instructions, advice, promotions, complaints, etc. Providing the highest level of customer service, you will therefore ensure the satisfaction and loyalty of our German customers, therefore playing a significant role in improving our offer and developing the Winamax brand in the German market.
JOB DETAILS
- 35-hour-week full-time and on-site position (no remote work), permanent contract at our offices in the heart of Paris, France
- Rotating Individual schedule for a 12-week period with morning, afternoon and night shifts inclusing weekends to guarantee 24/7 sports betting service to our customers
- Motivating work environment, job contents and salary for a young graduate
OUR RECRUITMENT PROCESS
   
- HR video call in French or English (~ 30 min)
 - Written test and in-person interviews at the Winamax offices in Paris
 - Welcome to Winamax!
                    German is your native language and you have completed most of your studies in Germany.  
 Passionate about sports, you have a good command of the colloquial language and terminology of the sector and are intuitively able to understand and answer a customer's questions and problems. You have excellent editorial and communication skills.
 
You are proficient in the most important Office programs and can write quickly on a PC.  
 Your main assets to succeed in this position are your keen sense for customer needs, your team spirit and your motivation to make a difference.
 
Ideally, you already (even a bit) speak French, the working language @Winamax, have a fluent level in English and the idea of working in Paris appeals to you.  
 Your personal situation allows you to be permanently positioned within our Customer Support team organized on a rotating schedule; night and weekend shifts included.
                
- Un esprit startup, et des équipes jeunes et dynamiques
- Cadre de travail unique et convivial, en plein cœur de Paris
- Salle de sport, salle de jeux vidéo, terrain de pétanque, barbecue
- Cours de fitness, boxe avec un coach, cours de yoga, club de running
- Un salaire compétitif
- Un intéressement et une participation attractifs
- Une excellente mutuelle
- 6 semaines de congés
- Restaurant d’entreprise
- Du fun : soirées organisées régulièrement par notre CSE
                    We work hard and we play hard too ! Joining Winamax means getting involved in a human experience with :
 
- Extensive support in finding accommodation in Paris
- A challenging job in an international environment
- A unique working atmosphere with numerous perks in the heart of Paris (free drinks and snacks, access to a company restaurant,...)
- A profit-sharing bonus and incentive
- Excellent health insurance
- Six weeks paid leave
- And lots of FUN ! Regular after-work events (poker, gaming, barbecue, ....) and leisure activities (gym, soccer team,...)
                
Les étapes de recrutement
Les étapes de recrutement peuvent varier selon l'offre à laquelle vous postulez.
- 
                Entretien RH 
- 
                Test 
- 
                Entretien avec le manager 
- 
                Entretien final 
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Winamax en images
 
                             
                             
                             
                             
                             
                             
                             
                             
                             
                             
                    Pas de salaire renseigné
Publiée le 20/10/2025 - Réf : 3055627/25951541 CSDE
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Customer Support Officer - German Market M - W - D H/F
- Paris - 75
- CDD
					
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