Internship - Customer Care Learning & Development Project Coordinator H/F CMA CGM

YOUR ROLE

You support the Learning & Development pillar of CMA CGM's Customer Experience strategy.
You manage training projects that may involve up to 5,000 end users in an international context.
You join a dedicated team working to strengthen the Customer Centricity culture across the Customer Care organization.
You report to the Officer Care Capability Development and collaborate with HR, Digital, Customer Care, and Training teams to build and deliver projects.

WHAT ARE YOU GOING TO DO ?

You coordinate and monitor training programs.
You create learning paths and integrate materials into the LMS (Docebo), aligned with new project rollouts.
You identify each learner's training journey using Group HR databases.
You register participants and manage invitations (managers, supervisors, Customer Care agents).
You organize training sessions using Academy tools (Docebo, Training Orchestra).
You update learning paths when new modules are added or existing ones are revised.
You track the certification process for Customer Experience Badges.
You prepare training sessions in coordination with local teams and hubs.
You build reporting tools and provide clear, regular dashboards to management.
You animate the internal network around opportunities to improve the overall customer experience.

WHO ARE WE LOOKING FOR ?

You are currently pursuing a Master's degree in a business school, with a focus on customer relations, commerce, international relations, or project management.
You have strong knowledge of communication channels and community engagement tools (e.g., MySociable, Beekast, digital whiteboards).
You master reporting and facilitation tools (Excel, Qlik Sense, MS Forms).
You have a fluent level of English, used for reading, writing, and oral exchanges.
Spanish is a plus but not required.
You demonstrate a strong sense of responsibility and commitment.
You have excellent organizational skills and attention to detail.
You communicate clearly and effectively, and you know how to lead and animate teams.
You work autonomously and proactively contribute to team initiatives.

Find out more about CMA CGM Group's Sustainable Development approach and net zero carbon emissions by 2050 ambition.
Find out more about CMA CGM exceptional work environment.
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