Business Operations Lead H/F Joko

Détail du poste

Who we are

Having conquered the French market with over 4.5 million users, €1bn in GMV, and 6,000 partners, Joko has crafted the ultimate shopping app designed to empower consumers to shop smarter, with features like Buy Now Pay Later, cash back, coupons, price comparison, and wish lists. Now with Joko AI, our ultimate AI shopping assistant, consumers can find the best products and buy them at the best price. The ambition is to put Joko in the hands of billions of users globally, starting with the US.

As we embark on this global expansion, two of our co-founders have just moved to the US. Along with you and the pioneering team, they will lay the groundwork for future US success. We aim to dominate the US market and secure the top position. Joining us at this early stage is as thrilling as kickstarting a new venture, but with the advantage of leveraging the established infrastructure, with a strong product and profitable model we've built in France.

This position is remote-friendly.

Our BizOps team

At the crossroads of Product, Operations and Software engineering, the Business Operations team is building the future of the tools and processes we leverage internally to operate. The team combines technical, product, and project management expertise to drive operational excellence and create a strong foundation for our organization's growth.

More concretely, problems and inefficiencies are brought to the team. We discover the problem, make sure IT's understood, and then evaluate the right technical answers to bring to this problem. IT can range from building things completely in-house to leveraging low/no code tools, implementing Saas solutions, or just building processes.

What you will do

As Business Operations Lead, you will report to Quentin, our COO, in charge of the Operations department. Your main mission will BE to shape the future of how Joko operates, working toward high automation levels, seamless team collaboration, and robust internal tooling.

You will :
- Manage and develop a team of rockstars, composed of both Product/Project manager and Software Engineers;
- Actively participate in building the future of our BizOps team by attracting and hiring new talents;
- Oversea all our BizOps ceremonies from quarterly OKRs to bi-weekly sprints;
- Guide our Software Engineers to craft and implement a visionary roadmap for developing our internal tooling stack;
- Mentor Product/Project Managers through ambitious projects involving SaaS implementation or the transformation of processes;
- As one of our key team leads, participate in building our Joko culture and serve as the primary POC for BizOps within the company.

Who we're looking for
- Experience : You have at least 5y of experience, with at least an experience in Product, Operations, or Software Engineering. You have already managed a team in your previous experiences.
- Product mindset :You are comfortable in a technical environment and like technology. You are always curious to understand how things work and how to build the best solutions to solve complex problems. You know that exploring a problem is often the hardest part of product development, and are wary of jumping too fast to the solution. You believe in sprint organization and efficient internal organization.
- Management : you already had a successful experience as a manager. You can deal with a large reporting line and lead a team of diverse talented profiles. You are demanding. You strive to help your team members grow and act as a real coach for them.
- Autonomy : You are fully autonomous and able to manage complex projects from A to Z.
- Stakeholder management and communication : You have strong written and verbal communication skills, and you can explain something complex with simple words. You're not afraid to expose and defend your decisions with demanding stakeholders.
- Mindset : You have an entrepreneurial mindset, you like challenges, you like getting hands-on and you want to know more about how a tech start-up company works.
- Attention to details : You know that the devil is in the details, and you have a talent for spotting flaws where there are.
- Languages :You are fluent in written and spoken English, as we are expanding internationally. Mastering French is not required.

Our perks

We believe that flexibility and trust are important parts of a company. Our work environment reflects this thanks to :
- Flexible remote : If you live in Paris, you can work from our office or from your place with no constraints. If you live elsewhere, you can get access to a coworking space.
- Work from anywhere : Do you want to travel to Italy for a month and work from there? For up to 3 months a year, you may work from most countries in the world (for full-time employees).

On top of that, we offer many perks such as :
- A budget for remote workequipment
- A ClassPass subscription for you to stay in shape wherever you are
- Premium health insurance (Alan Bluein France)
- ASwilecard for your meals, if you are based in France
- Frequent team events and in-person gatherings every quarter !
- And so much more, see

Our hiring process
- Intro Call : Quick screening with the Hiring Manager or a recruiter.
- Step 1 - Team Interview (45 min) : Discussion with two future teammates.
- Step 2 - Case Study & Debrief (45 min) : You'll work on a take-home assignment relevant to the role (e.g. coding, analysis, strategy, or process design), then present IT in a live debrief. We assess both your output and how you think in real time.
- Step 3 - Founders Interview (45 min) : Conversation with two of our founders.
- References : Up to five calls with former colleagues or managers.

You may also BE invited for coffee or drinks with team members to get a feel for our culture.