Operations Manager Intern H/F Joko

Détail du poste

Who we are

We help consumers shop smarter. Our ambition is to revolutionize the way people shop, empowering them to find what they need, make informed purchasing decisions, and save money.

Joko is a tech company founded in Paris. Our team of over 50 talents is international and spread across offices in Paris, Barcelona and New York, or working remotely.

As a certified B Corporation, we are committed to making a difference in the lives of the communities we serve, including the 4 million consumers already using Joko to save money every day at over 7,000 merchants.

Over the years, we have quickly expanded our value proposition to enable consumers to make smarter shopping decisions through many features : cash back, buy now and pay later, automatic coupons, price drop alerts, carbon footprint tracking, and more. Today, we are dedicating significant resources to developing an AI-powered assistant that helps users find the right product based on their criteria for price, quality, or environmental impact from the global e-commerce catalog.

After reaching profitability in our core market, we are now expanding internationally with a primary focus on the US.

IT's still day 1; come build the future of shopping with us !

Our Customer Service

Our mission is to make each of our users feel special by answering their requests quickly and in a personalized way. We are the voice of our users at Joko. All the decisions we make aim to ensure their satisfaction, and we strive to provide the best customer service possible. We collaborate closely with other teams to offer a seamless experience when users contact us, and we make sure our agents have the tools and processes they need to succeed.

What You Will Do

As an Operations Manager Intern, you'll support the smooth running of our daily operations and help improve our service quality. You'll gain hands-on experience working across departments, managing outsourced partners, and contributing to key operational initiatives.

Your responsibilities :
- Support the collaboration with our outsourcing partners, helping to ensure quality standards are met and that agents are well-equipped through training and updated documentation.
- Act as the voice of our users internally by helping to analyse and share user feedback gathered from support tickets.
- Assist in auditing and improving internal processes, including training, documentation, and quality control.
- Work alongside our Data and Business Operations teams to identify opportunities for operational improvements.
- Help monitor and coordinate the day-to-day operations with our outsourcing teams to ensure consistency, accuracy, and efficiency in handling user requests.
- Help monitor performance metrics (KPIs) and contribute to reporting efforts.

Who We're Looking For
- Background : You are currently studying in a business, engineering, or related field and are looking for a 6-month internship.
- Mindset : You're curious, detail-oriented, and deeply care about delivering a great user experience.
- Analytical : You're comfortable with data and eager to learn how to turn insights into actions.
- Team Player : You enjoy working collaboratively and proactively solving problems.
- Languages : You are native in French and fluent in English, both written and spoken.

Our perks

We believe that flexibility and trust are important parts of a company. Our work environment reflects this thanks to :
- Flexible remote : If you live in Paris, you can work from our office or from your place with no constraints. If you live elsewhere, you can get access to a coworking space.
- Work from anywhere : Do you want to travel to Italy for a month and work from there? For up to 3 months a year, you may work from most countries in the world (for full-time employees).

On top of that, we offer many perks such as :
- A budget for remote workequipment
- A ClassPass subscription for you to stay in shape wherever you are
- Premium health insurance (Alan Bluein France)
- ASwilecard for your meals, if you are based in France
- Frequent team events and in-person gatherings every quarter !
- And so much more, see

Our hiring process
- Intro Call : Quick screening with the Hiring Manager or a recruiter.
- Step 1 - Team Interview (45 min) : Discussion with two future teammates.
- Step 2 - Case Study & Debrief (45 min) : You'll work on a take-home assignment relevant to the role (e.g. coding, analysis, strategy, or process design), then present IT in a live debrief. We assess both your output and how you think in real time.
- Step 3 - Founders Interview (45 min) : Conversation with two of our founders.
- References : Up to five calls with former colleagues or managers.

You may also BE invited for coffee or drinks with team members to get a feel for our culture.