Operations Manager Intern H/F Joko

From cashback and automatic coupons to price alerts and carbon tracking, we keep expanding our products to make shopping smarter. We're now building an AI-powered shopping assistant to help users find the best products by price, quality, and impact.

Having reached profitability in our core market, we're now scaling globally, with a strong focus on the US.

It's still day 1, come build the future of shopping with us!

Our Customer Service

Our mission is to make each of our users feel special by answering their requests quickly and in a personalized way. We are the voice of our users at Joko. All the decisions we make aim to ensure their satisfaction, and we strive to provide the best customer service possible. We collaborate closely with other teams to offer a seamless experience when users contact us, and we make sure our agents have the tools and processes they need to succeed.

What You Will Do

As an Operations Manager Intern, you'll support the smooth running of our daily operations and help improve our service quality. You'll gain hands-on experience working across departments, managing outsourced partners, and contributing to key operational initiatives.

Your responsibilities:

- Support the collaboration with our outsourcing partners, helping to ensure quality standards are met and that agents are well-equipped through training and updated documentation.
- Act as the voice of our users internally by helping to analyse and share user feedback gathered from support tickets.
- Assist in auditing and improving internal processes, including training, documentation, and quality control.
- Work alongside our Data and Business Operations teams to identify opportunities for operational improvements.
- Help monitor and coordinate the day-to-day operations with our outsourcing teams to ensure consistency, accuracy, and efficiency in handling user requests.
- Help monitor performance metrics (KPIs) and contribute to reporting efforts.

Who We're Looking For

- Background: You are currently studying in a business, engineering, or related field and are looking for a 6-month internship.
- Mindset: You're curious, detail-oriented, and deeply care about delivering a great user experience.
- Analytical: You're comfortable with data and eager to learn how to turn insights into actions.
- Team Player: You enjoy working collaboratively and proactively solving problems.
- Languages: You are native in French and fluent in English, both written and spoken.

Our perks

At Joko, we believe that flexibility and trust are essential. Our work environment reflects this through:

- Flexible remote: If you live in Paris, you can choose to work from our office or from home with no constraints. If you live elsewhere, we can provide access to a coworking space.
- Work from anywhere: Want to spend a month in Italy while working? Full-time employees can work from most countries in the world for up to 3 months per year full-time only

On top of that, we offer plenty of perks (some for everyone, others only for full-time positions):

- A budget for remote work equipment
- A Swile card for meals (if you are based in France)
- Frequent team events and in-person gatherings every quarter
- Premium health insurance (Alan Blue, in France) full-time only
- A ClassPass subscription to stay in shape wherever you are full-time only
- ...and much more, check the full list !

Our hiring process
- Intro call: Quick screening with the Hiring Manager or a recruiter.
- Step 1 - Team interview (45 min): Conversation with two Joko team members (could include the Hiring Manager, people from the team you'd join, or colleagues from other teams).
- Step 2 - Role-specific assessments

- For non-tech roles: Take-home case study followed by a 45 min debrief. We assess both your output and how you think in real time. The exercise will be relevant to the role (e.g. analysis, strategy, or process design).
- For tech roles: Live technical interviews:

- Coding interview + System design interview
- For research internships, an additional round may involve analyzing and presenting a research paper
- Step 3 - Founders interview (45 min): Conversation with two of our founders.
- References: Up to five calls with former colleagues or managers.

You may also be invited for coffee with team members to get a feel for our culture.