Associate Director Technical Investor Services - Peres M - F H/F CACEIS

What is the opportunity?

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.

The Technical Associate Director, Investor Services PERES Malaysia, is responsible leading day to day operations across the department's key activities : PERES Investor Services, and for overseeing and assuring the disciplined execution of critical client service delivery, continuous improvement and risk and control initiatives.

Working hours : 9 :00AM-6 :00PM
Region : Europe

What will you do?

Accurate and timely execution of agreed day to day processes supporting the capital call / subscription, distribution/redemption, transfer, and conversion functions across a range of Private Capital Services structures.
Ensure tolerance checks are complete, and any outstanding items are investigated and cleared.
Oversee and support day to day work of Shareholder Services administration and ensuring accurately and timely execution of agreed process.
Perform quality checks or second level validation on output from the team.
All deadlines need to BE monitored & any issues escalated & communicated appropriately to stakeholders & clients.
Ensure that escalation protocol to Management is strictly adhered to in case of operational issues and events.
Perform additional ad-hoc task from the SMT's.
Act as the escalation point for the oversight, execution of complex process and control functions, ensure high quality of allocated deliverables and providing backup relief to for staff and deal with escalated issues/queries.
Identify and address obstacle or challenges that may impede team progress or performance.
Daily Task Allocation : Oversee and assign daily tasks to ensure efficient workflow and timely completion of activities.
Resource Planning : Manage resource allocation and optimize staffing to meet business requirements and operational demands.

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