Receptionist In France H/F European Camping Group
Le Verdon-sur-Mer - 33 CDD- 3 mois
- Bac +2
- Bac +3, Bac +4
- Tourisme • Hôtellerie • Loisirs
Les missions du poste
Position Overview
As a Reception Agent, you play a key role in the customer journey, ensuring a warm welcome, smooth check-in/check-out process, and an excellent guest experience from arrival to departure. You are also responsible for supporting internal and external communication on site, maintaining a high standard of service in line with TOHAPI's quality commitment.
Key Responsibilities
Customer Service & Guest Relations
- Greet guests upon arrival with a smile and a professional, welcoming attitude
- Assist with check-ins and check-outs, including performing incoming and outgoing EDLs (inventory checks)
- Ensure accurate entry of customer data into RESALYS (contact details, booking info, etc.)
- Handle stay-related payments and promote ancillary sales
- Provide guests with information on local tourism, medical services, and other practical needs
- Respond to inquiries via phone, email, or in-person, and forward messages as required
- Support guests in resolving minor issues and direct concerns to relevant departments (maintenance, housekeeping, etc.)
Administrative & Operational Tasks
- Maintain accurate and timely records of customer complaints, feedback, and requests
- Ensure the reception area is clean, organized, and welcoming at all times
- Assist in promoting the campsite and TOHAPI services through a positive, customer-focused attitude
- Complete daily work time tracking and any other internal documentation
- Monitor cash handling and ensure the cash register is accurate at the end of each shift
- Uphold and follow all internal regulations and procedures set by the Reception Manager
L'adresse du poste
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Le profil recherché
Required Skills & Qualities
- Strong communication and interpersonal skills
- Well-presented, polite, and guest-oriented
- Versatility, adaptability, and ability to follow instructions
- Reliable, organised, discreet, and autonomous
- Team spirit and a kind, helpful attitude
- Good stress management, especially during peak season
- Proficient with IT tools and booking software (knowledge of RESALYS is a plus)
- Fluency in English and good working knowledge of one or more foreign languages (French, Dutch, German, etc.)
Working Environment
- Interaction with internal staff across departments and external clients, owners, and service providers
- Varied shifts including weekends, holidays, and high season
- Position based at a TOHAPI campsite in France
Performance Indicators
- Guest satisfaction, particularly reception-related Olakala score
- Accuracy and efficiency in check-in/check-out processes
- Quality of communication and responsiveness
- Proper use of reservation systems and adherence to company procedures
Compétences : check-in, check-out, Recepcion
Bienvenue chez European Camping Group
Marvilla Parks est l'enseigne des campings en propre exploités par European Camping Group, équipés de parcs aquatiques fantastiques et proposant un programme d'animations pour toute la famille.
Marvilla Parks is the brand of campsites operated by European Camping Group, equipped with fantastic water parks and offering an entertainment program for the whole family.
Hellowork a estimé le salaire pour ce métier à Le Verdon-sur-Mer
Le recruteur n'a pas communiqué le salaire de cette offre mais Hellowork vous propose une estimation (fourchette variable selon l'expérience).
Estimation basée sur les données INSEE et les offres d’emploi similaires.
Estimation basse
25 200 € / an 2 100 € / mois 13,85 € / heureSalaire brut estimé
31 300 € / an 2 608 € / mois 17,20 € / heureEstimation haute
33 100 € / an 2 758 € / mois 18,19 € / heureCette information vous semble-t-elle utile ?
Merci pour votre retour !
- Le Verdon-sur-Mer - 33
- CDD
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