Application 2Nd Level Support H/F Ekkiden

Détail du poste

International consulting group founded in 2019, Ekkiden fosters an ecosystem of passionate and committed consultants who lead organizational, operational, and technological transformation projects in IT/Digital, Industry/R&D, and Sustainability, for large enterprises and SMEs in France, Switzerland, Spain, and Germany.

About the job :

Location : Paseo de la Castellana (a la altura de Colón), Madrid

Type : Full-time

Availability for weekly on-call shifts (24/7)

Language : Fluent English (German is a plus)

Your Challenge

As an Application Support Specialist , you'll ensure the smooth operation of our core banking applications. You'll collaborate with various IT and business teams to resolve issues, improve processes, and support application-related projects.

What You'll Do
- Ensure application stability through 2nd level support
- Resolve incidents raised by monitoring systems and the service desk within SLA
- Coordinate with incident managers, service owners, 3rd-level support, and other stakeholders
- Participate in on-call rotation (weekly, 24/7)
- Manage change requests related to applications
- Support weekend releases
- Join projects focused on operations for both existing and new applications
- Perform routine system data cleansing
- Optimize and automate repetitive tasks , hand over to 1st level support where possible
- Keep application documentation (knowledge base) up to date

Your Profile
- Completed IT training (e.g., degree in Computer Science or related certification)
- 2+ years of experience in application support
- Good knowledge of Unix (Shell scripting is a plus)
- Experience with Windows Server OS
- Familiarity with Java application servers, databases, and AWA is a plus
- ITIL Foundation certification
- Ideally, experience in the banking sector and knowledge of financial products
- Strong analytical and process-oriented mindset
- A real team player with excellent communication skills
- Proactive and eager to learn new technologies and concepts
- Fluent in English (German is an advantage)

Why Join Us?
- Work with cutting-edge banking systems
- BE part of a collaborative and international team
- Opportunity to grow and develop your skills
- Make an impact on essential banking operations

We offer :
Join us at the right time to make your mark in a fast-growing organization Various missions and projects that will allow you to have a real impact on the company The ability to work autonomously and to drive new initiatives A career path adapted to your personality, both in terms of role and location A strong culture, based on sharing, respect, ambition, and team spirit The opportunity to manage teams and develop your area of expertise by leading one of our squads Develop your management and leadership skills, because, at Ekkiden, consultants look after the careers of other consultants. Gone are the days when your career was driven by a salesman ! Health insurance
What's the Recruitment Process Like at Ekkiden?

At Ekkiden, we're committed to providing a positive experience for every candidate.
Initial Call : Our recruitment team will reach out to discuss your motivations and expectations. Interviews : You'll have one or two interviews with our business managers, depending on the role you're applying for. Client Meeting : Finally, you'll have the opportunity to meet with the client.
While this is our standard process, we may make adjustments based on specific circumstances.

You can also find all our job offers on our website
https://jobs.ekkiden.com/