Logistics Service Manager H/F Back Market

Détail du poste

Hi, we're Back Market.
We're here to help make tech reliable, affordable, and better than new. We're a global marketplace for refurbished devices, helping lower our collective environmental impact by providing trustworthy, affordable tech with 92% less carbon emissions than new.
Yep, you read that right. Turns out refurbished tech is way better for the planet than new. In fact, With every device purchased on Back Market, our positive impact on the planet grows. From our Customer Care representatives to our software engineer, every individual at Back Market cuts the planet - and consumers - a break. Our mission is simple : to do more with what we already have.
Are you ready to join us?
Within the Customer Delight team, you will BE part of the Logistics team. You will BE in charge of improving the return customer experience and of the development of our internal shipping service (BackShip).
YOUR MISSION, IF YOU ACCEPT IT :

- You will own Back Market's transportation service (BackShip) :

- Build the strategy of the service :
- Build the partnership strategy (partners allocation of volumes).
- Build and own the Backship service strategic plan for the years to come.
- Build the Budget & mid-year Reforecast.

- Handle the service performance :
- Manage the P&L and explain variations.
- Negotiate with carriers and optimize the costs.
- Improve continuously the Backship service to serve other Back Market departments (sales, returns, trade-in).
- Follow-up the carriers' performance and build improvements plans with them.
- Analyze the costs of customers refunds.
- Manage the service adoption (follow KPIs, integrate new sellers, avoid churn).

- You will own the shipping return and trade-in experience :

- Work with carriers to innovate with them and improve convenience for C2B flows.
- Work with product team to increase customers satisfaction via new features.
- Optimize the carriers choice per flow to have the right balance between cost and customer satisfaction.

- You will handle end to end project within the logistics team :

- Cross-team work.
- Build KPIs.

YOU ARE AT THE RIGHT PLACE IF :

- You have a bachelor's degree or equivalent.
- You have at least 3-5 years of experience in logistics and/or partnership management and/or customer service.
- You possess strong organizational, analytical and multitasking abilities.
- You are fluent in French and English.
- You have a good proficiency in Excel.
- You have a good knowledge in data and analytics skills
- You're adaptable and open to learning in a dynamic environment.

WHY SHOULD YOU JOIN US ?
At Back Market, we're committed to hiring and supporting diverse teams of people from all backgrounds, experiences, and perspectives - IT's one of the reasons we're such a high-scoring certified B Corp company (93.2).
No matter your role and seniority level, you'll enjoy impact-driven work with hands-on career development in an innovative, driven, and fast-paced environment - with benefits to match, like :- A mission driven work environment where your day to day makes an impact on the planet. Seriously.- Hybrid work environment, with 2 remote days a week and 1 remote work week per quarter, plus 3 flex days.- Employee Resource Groups, including mentorship programs, comprehensive accessibility policies, and cultural competency training.
At Back Market, we strive to create a workplace that embodies the world we're trying to change. We've embedded our diversity, equity, and inclusion principles into our DNA - from dedicated staff to employee resource groups to our company values.We know that the perfect background for a role doesn't mean the perfect fit - we encourage you to apply for a role even if you think you may not have all the qualifications.
If reasonable accommodations are needed for the interview process, please do not hesitate to discuss this with the Talent Acquisition Team.