Offre Emploi CDI Helpdesk N1 N2 Technical Leader M F Luxembourg - Recrutement par Hays

Les missions du poste

Key Responsibilities :Helpdesk Leadership & Support:

* Act as the first point of contact for IT-related issues, providing Level 1 and Level 2 support.
* Supervise and coordinate helpdesk activities to ensure timely resolution of incidents.
* Guide and assist users with troubleshooting, installations, and configuration of hardware and software.
* Prioritise and manage requests effectively to maintain smooth operations.
System Administration & Security:

* Maintain and monitor Windows-based systems and networks.
* Ensure firewall compliance and implement security best practices.
* Oversee daily backups and guarantee data integrity.
* Manage system updates and antivirus protection.
Reporting & Continuous Improvement:

* Track and analyse monthly KPIs related to IT performance and user support.
* Identify areas for improvement and propose solutions to enhance infrastructure reliability.
* Participate in IT projects such as migrations, automation, and security upgrades.
Automation & Optimisation:

* Develop simple macros or scripts to streamline repetitive tasks.
* Support digitalisation initiatives within the company.

Profile:

* Experience: at least 5 years in IT support, system administration, or similar roles, with leadership responsibilities.
* Technical Skills:

* Strong knowledge of Windows environments and basic networking.
* Familiarity with backup solutions, firewalls, and security protocols.
* Ability to create basic automation scripts or macros.

* Soft Skills:

* Organised, proactive, and solution-oriented.
* Excellent communication and interpersonal skills.
* Ability to work independently and manage multiple priorities.

* Languages: Fluent English (mandatory); French or other languages are a plus.
* Additional Assets:

* Previous experience in consulting or multi-project environments.

Location: Luxembourg
Contract: Permanent
Why Apply?

* Join a human-sized, international environment where your contribution matters.
* Opportunity to shape and improve IT processes in a growing company.
* Collaborative culture with a focus on innovation and efficiency.
* Salary: Competitive, aligned with experience and profile.

Our client is an international investment management company headquartered in Luxembourg. With a strong presence across Europe, the firm specializes in delivering innovative and high-performance investment solutions. Operating in a human-sized structure, the company values agility, collaboration, and continuous improvement, offering a dynamic environment where each contribution makes a real impact.

We are recruiting on behalf of our client, an Helpdesk Level 1 & 2 - Team Leader. We are looking for an experienced IT professional to lead and manage the helpdesk function, while ensuring the reliability and security of the IT infrastructure.