Sales Operations Manager - M H/F D-Edge Hospitality Solutions

Détail du poste

ABOUT D-EDGE

Have you ever booked a hotel online? Then you've probably used D-EDGE without knowing IT.

Every day, we help more than 17,000 hotels worldwide to develop their online visibility and sales through leading-edge cloud-based e-commerce solutions.As a subsidiary of the Accor group, D-EDGE simplifies the life of independent hotels and hotel chains alike.

D-EDGE Is the European No1 and World No3 hotel distribution technology provider in hospitality. With a team of more than 500 experts located in over 20 countries, D-EDGE provides localized support, services, and tools. With its global network of 500+ partners, D-EDGE's ever-expanding ecosystem is a positive place to do business and grow.

At D-EDGE we are driven by these 4 key values :

We care about people #PEOPLE FIRST
We dare to share #OPEN COMMUNICATION
We embrace change #ADAPTABILITY
We GO the extra mile #GO BEYOND

THE ROLE

Reporting to the VP Sales EMEA, your mission is to enhance the efficiency, productivity, and performance of sales teams by designing scalable processes, managing commercial tools, and delivering actionable insights from sales data.

You will act as a strategic partner to Sales, Marketing, and Finance leadership, ensuring that tools, processes, and data support the company's growth objectives.

WHAT YOU'LL DO

Sales Strategy & Performance Planning
- Contribute to the definition of commercial targets and performance KPIs
- Build and maintain performance monitoring tools (dashboards, reporting suites) and instances (pipeline review, churn review, performance review, etc.)
- Collaborate closely with Sales, Marketing, Finance & Transformation leadership to align strategy and execution

Commercial Tools & Systems Management
- Optimize CRM systems usage (Salesforce, HubSpot, etc.) and other Sales Enablement tools (CPQ, enrichment, automation)
- Ensure consistency and quality of commercial data across tools
- Lead or support change management for tool implementation and enhancements

Data Analytics & Performance Insights
- Analyze sales performance trends, conversion rates, pipeline dynamics, and other key metrics
- Deliver actionable insights and recommendations to support strategic and operational decisions
- Contribute to forecasting models and funnel health reviews

Sales Process Optimization
- Design and improve sales processes (lead management, pipeline stages, forecasting cadence, etc.)
- Identify inefficiencies and implement automation or simplification initiatives
- Build a robust operational framework that supports scalability and alignment across teams

Sample Projects
- CRM process redesign with SF team
- Pipeline/forecast process optimization
- Sales performance dashboard creation
- Target setting integration into systems
- Commercial data cleaning and standardization
- Sales portfolio and account segmentation

WHAT YOU'LL BRING

Experience
- 2 to 5 years in Sales Operations, Revenue Operations, or Business Operations
- SaaS industry and/or hypergrowth environment preferred
- Exposure to CRM implementation, process redesign, or cross-functional projects

Technical Skills
- Language : French / English mandatory, other languages is a plus
- Advanced CRM proficiency (Salesforce, HubSpot, Pipedrive...)
- Strong command of Excel / Google Sheets
- Familiarity with automation tools (Zapier, Make, Workato, etc.) is a plus
- Interest or experience in data modeling and BI tools (Looker, Tableau, PowerBI) is a bonus

Business Acumen
- Deep understanding of B2B SaaS sales processes and performance levers
- Ability to interpret data, structure insights, and drive data-informed decisions

WHAT WE OFFER
- A caring and inclusive culture : respect, transparency, and autonomy every day
- A strong product vision powered by dedicated R&D
- A real commitment to responsibility
- An international work environment : 45 nationalities, offices in 20+ countries
- Genuine growth opportunities : internal mobility, ongoing training, and tailored career paths
- A flexible remote work policy : up to 3 days of remote work per week and 4 weeks of full remote work per year.
- A range of benefits, including : Meal and Transport Allowance, Discounts on Accor hotel bookings, access to sports and cultural activities, 12 days per year for social engagement

Explore our today and see if D-EDGE is the right fit for your career aspirations !

RECRUITMENT PROCESS :

1. Meeting with HR - 30 minutes
2. Meeting with the hiring manager - 1 hour
3. Case study + restitution with stakeholders - 1 hour
4. Informal meeting with other teams - 30 minutes (optional)

D-EDGE is an equal-opportunity employer. We welcome all qualified candidates regardless of race, ethnicity, religion, gender, sexual orientation, age, disability, or any other legally protected status.